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Terms & Conditions

1. Our Service

We provide tools and services to help you research and connect with providers of energy-efficient solutions, including (but not limited to) heat pumps, home energy systems, telecommunications, insurance, finance, and travel services.

Our comparison and lead generation services are free for you to use. We may receive a fee or commission from third-party providers when you choose to engage with them through our platform.

2. Who Can Use the Website​

  • You must be 18 years or older

  • You must be a UK resident

  • You agree to use the Website only for personal and lawful purposes

We do not guarantee that our Website is appropriate or available for use outside of the UK. If you access it from outside the UK, you do so at your own risk.

3. Acceptable Use

You agree not to use the Website:​

  • For any unlawful, harmful, threatening, abusive, harassing, or defamatory activity

  • To interfere with or disrupt our services or technical systems

  • To scrape, crawl, or extract data using bots or automated tools

  • To impersonate another person or tamper with their information

  • For commercial gain or unauthorised promotions​​

We reserve the right to block or terminate access for violations.

4. Linking to Our Website

You may link to our homepage fairly and legally, provided it does not damage our reputation or suggest an endorsement. We reserve the right to withdraw linking permission at any time.

5. Information Accuracy

We aim to keep all Website content accurate and up to date but do not guarantee it will always be error-free. We may update or remove content at any time without notice.

We do not provide financial, legal, or professional advice. Product and service details on our site are for general information only. Always check the full terms of any product directly with the provider before making decisions.

6. Third-Party Services and Links

Our Website includes links to third-party websites and services. We have no control over their content or availability and are not responsible for:​

  • Any third-party product or service you choose to engage with

  • The accuracy of third-party information

  • Any loss or damage resulting from using third-party sites​

We may also display third-party advertising; we are not responsible for its accuracy or content.

7. User Responsibilities

You are responsible for:​

  • Providing accurate, complete, and honest information when using our Website

  • Ensuring any product or service you apply for suits your needs

  • Gaining permission before submitting another person’s data

  • Understanding that any decision to engage with a provider is your own​

We are not the provider of any products listed on the Website.

8. Intellectual Property

All content on this Website—including text, graphics, software, and branding—is owned by or licensed to My Heat Pump Hero. You may not copy, reproduce, or distribute our content without our written permission.

We grant you a limited, revocable, non-transferable licence to use the Website solely for personal use.

9. Availability

We aim to provide uninterrupted access to the Website but do not guarantee availability at all times. We may suspend or terminate access without notice for maintenance or other reasons.​

10. Liability

We are not liable for:​

  • Any decisions you make based on content on this Website

  • Inaccurate, incomplete, or outdated information provided by you or third parties

  • Products or services that fail to meet your expectations

  • Losses not foreseeable by us or caused by events outside our reasonable control​

We do not exclude liability for death or personal injury caused by our negligence or for fraud.

11. Force Majeure

We are not responsible for failures or delays caused by events outside our control, including but not limited to:​

  • Natural disasters (fire, flood, earthquakes)

  • War or terrorism

  • Government action or civil unrest

  • Technical failures or internet outages​

12. Complaints

We strive to provide high-quality service. If you have a concern or complaint, please contact us and we will aim to resolve it promptly:

📧 Email: Hello@myheatpumphero.co.uk

13. Legal

If any part of these Terms is found invalid, the remaining sections will remain in effect.

These Terms, along with our Privacy Policy and Cookies Policy, represent the entire agreement between you and us regarding use of the Website.

These Terms are governed by the laws of England and Wales, and you agree to the exclusive jurisdiction of the English courts.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Please check this page regularly. Your continued use of the Website means you accept any updates.

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