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Privacy Policy

Last Updated: June 11, 2025

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This Privacy Policy explains how My Heat Pump Hero (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit www.myheatpumphero.co.uk (the “Website”) and when you use our services to request quotes or be connected to local heat pump installers.

By using our Website and submitting your details, you agree to the terms of this Privacy Policy.

1. Who We Are

My Heat Pump Hero helps UK homeowners explore and compare heat pump installation options by connecting them with trusted local installers. Our registered contact email is:

📧 Hello@myheatpumphero.co.uk

2. What Information We Collect

When you use our services or submit a form, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Postcode or Full Address

  • Property Details (e.g. type of property, size, current heating system)

  • Any Other Details You Provide (via contact forms or quote requests)

We may also collect technical information through cookies and analytics tools (see our Cookies Policy) such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the Website

3. How We Use Your Information

We use your personal data to:

  • Process your quote request

  • Match you with one or more suitable local heat pump installers

  • Allow installers to contact you to discuss your requirements and provide quotes

  • Improve our Website and services

  • Respond to inquiries and support requests

We may also use anonymised data for internal analytics and service improvement.

4. Who We Share Your Information With

We only share your information with:

  • Trusted third-party installers who may contact you to provide quotes

  • Our technology providers (for secure data processing and hosting)

We do not sell your data or share it for unrelated marketing purposes.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request that we correct, update, or delete your information

  • Withdraw your consent at any time

  • Complain to the Information Commissioner’s Office (ICO) if you believe we are not handling your data properly

To exercise any of your rights, please email us at:
📧 Hello@myheatpumphero.co.uk

6. How We Protect Your Information

We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss or disclosure. These include:

  • Secure servers and encrypted connections

  • Access controls and staff training

  • Limiting data sharing to verified partners only

7. How Long We Keep Your Data

We retain your data only for as long as necessary to fulfil the purposes it was collected for, including:

  • Connecting you with installers

  • Customer service follow-ups

  • Legal or regulatory obligations

If you request that we delete your data, we will do so securely and in accordance with the law.

8. Cookies and Tracking

Our Website uses cookies to ensure functionality and improve your experience. For more information on how we use cookies, please see our Cookies Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Please check back regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us:

📧 Hello@myheatpumphero.co.uk

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